No content shows up in iTunes after updating

  • Last Modified: October 26, 2009
  • Article: TS1967
  • Old Article: 301895

Symptoms

After upgrading iTunes, if your music and videos do not show up in iTunes, follow these steps to bring back your missing content:

Products Affected

iTunes

Resolution

  1. Quit iTunes.
  2. Download and install the latest version of iTunes.
  3. Use the Finder (Mac) or Windows Explorer (Windows) to go to the iTunes folder that contains the iTunes library files:

    Mac OS X
    /Users/username/Music/iTunes/

    Microsoft Windows Windows XP and Windows 2000
    \Documents and Settings\username\My Documents\My Music\iTunes\

    Microsoft Windows Windows Vista and Windows 7
    \Users\username\Music\iTunes\
     
  4. Drag the iTunes Library file from the above location to the Desktop.
  5. Open the Previous iTunes Libraries folder in the iTunes folder.
  6. Locate the file named iTunes Library YYYY-MM-DD where YYYY-MM-DD is the date you upgraded iTunes (Year-Month-Day).
  7. Drag this file to the iTunes folder (the enclosing folder).
  8. Rename this file to iTunes Library.
  9. Open iTunes.

You should now see your iTunes music and videos.

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