iPod nano does not mount and cannot be updated or restored using iPod Updater

  • Last Modified: August 05, 2008
  • Article: TS1956
  • Old Article: 303615

Symptoms

When you attempt to update or restore iPod nano with iPod Updater one or more of the following symptoms may occur:

  • iPod Updater stops responding while displaying the message "Initializing"
  • A "Delayed write failed" message is reported by Windows when trying to eject the iPod nano after an unsuccessful update/restore attempt.
  • iPod Updater may stop responding during or immediately after the update/restore process completes.

Products Affected

iPod nano

Resolution

  1. Download and install iTunes 7.0 or later.
  2. Open iTunes 7.
  3. Connect the affected iPod nano and wait until it is recognized in iTunes.
  4. Restore the iPod. (Note: iTunes may need to automatically download the latest iPod software which will require an active Internet connection).
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