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Archived - iOS: Exchange ActiveSync email attachments do not download

This article has been archived and is no longer updated by Apple.

Symptoms

When using an Exchange ActiveSync account, email attachments may not download. Tapping the attachment to start the download shows a spinning wheel which never stops.

Resolution

Ensure your Exchange Server meets the system requirements: Exchange Server 2003 SP2 (or later), Exchange Server 2007 SP1 (or later), or Exchange Server 2010.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Jul 31, 2013
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  • Last Modified: Jul 31, 2013
  • Article: TS1946
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