iOS: Exchange ActiveSync email attachments do not download
Products Affected
iPad, iPhone, iPod touch
Symptoms
When using an Exchange ActiveSync account, email attachments may not download. Tapping the attachment to start the download shows a spinning wheel which never stops.
Resolution
Ensure your Exchange Server meets the system requirements: Exchange Server 2003 SP2 (or later), Exchange Server 2007 SP1 (or later), or Exchange Server 2010.
Additional Information
See these articles for additional information:
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
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