iPhone and iPod touch: Exchange ActiveSync email attachments do not download

  • Last Modified: December 02, 2009
  • Article: TS1946

Symptoms

When using an Exchange ActiveSync account, email attachments may not download. Tapping the attachment to start the download shows a spinning wheel which never stops.

Products Affected

iPhone, iPod touch, iPhone 3G, iPhone 3GS, iPod touch (2nd generation)

Resolution

Ensure your Exchange Server meets the system requirements: Exchange Server 2003 SP2 (or newer) or Exchange Server 2007 SP1 (or newer).

Additional Information

See these articles for additional information:

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.

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