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Archived - Power Mac G4: How to Eject a Disc From the DVD or CD Drive

This article has been archived and is no longer updated by Apple.

Symptoms

A disc may not immediately eject from the optical drive in some Power Mac G4 computers.

Resolution

Attempt to eject the disc using the standard methods under Ejecting Discs below. If those do not work, then attempt to eject the disc manually, using Open Firmware, or by removing the drive following the steps below.

Ejecting Discs

To eject a disc that appears on the desktop, drag it to the Trash or press the Media Eject key.

If the disc does not eject, a file on the disc may be in use by an open application. Quit open applications and drag the disc to the Trash or press the Media Eject key.

Start Disk First Aid (Mac OS 9) and select the disc. Choose Eject Disk from the Options menu. In Mac OS X, start Disk Utlity and select the disc. From the Options menu, first choose Unmount, then choose Eject.

If the disc still does not eject choose Restart from the Apple menu (Mac OS X) or Special menu (Mac OS 9), then press and hold either the mouse button or the Media Eject key on the Apple Pro Keyboard.

Ejecting Discs Manually

If you are unable to eject a disc using the steps above, then try ejecting the disc manually following these steps:

    1. Shut down the computer.
    2. Carefully pull down the door covering the front of the drive tray and locate the small emergency eject hole.
    3. Carefully insert the end of a large, straightened paper clip into the hole, and push firmly until the tray opens.
    4. Pull out the tray, remove the disc, and push the tray in to close it.


Note: The emergency eject holes are located in different parts of the drives Apple uses. See Figure 4 for a diagram of the different locations.

Using Open Firmware

See technical document "Macintosh: How to Eject a Disc When Other Options Do Not Work" for another method for ejecting the optical media.


Removing the Drive

Be sure to follow the instructions in this document carefully. Failure to follow these instructions could result in damage to your equipment and may void your warranty.

Because the eject holes on some optical drives may not be visible when the door is pulled down, you may have to remove the drive to find the hole.


Warning: Always shut down your computer before opening it to avoid damaging its internal components or causing injury. After you shut down the computer, the internal components can be very hot. Let the computer cool down before continuing.

Follow these steps to remove the optical drive:

    1. Shut down the computer.

    2. Open the side access door.

    3. Remove the four screws that attach the drive carrier to the chassis.



    Figure 1 Location of screws

4. Supporting the bottom of the carrier, slide it back and rotate it so you can reach the front of the drive.

    Figure 2 Sliding the drive

5. Locate the eject hole on the front of the drive.

6. Carefully insert the end of a large, straightened paper clip into the hole, and push firmly until the tray opens.

    Figure 3 Inserting a paper clip

    Note: The emergency eject holes are located in different parts of the drives Apple uses. See Figure 4 for a diagram of the different locations.



    Figure 4 Emergency eject hole locations on various models

7. Pull out the tray, remove the disc, and push the tray in to close it.

8. Insert the drive carrier back into the computer, making sure the pegs on the bottom of the carrier fit into the two notches in the drive shelf.

9. Reinsert the four carrier mounting screws you removed earlier and tighten them to secure the drive carrier to the chassis.

10. Close the side access panel.

If the disc still will not eject after following the steps listed above, contact an Apple Authorized Service Provider for assistance.

Last Modified: Jul 9, 2012
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  • Last Modified: Jul 9, 2012
  • Article: TS1922
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