Mac OS X 10.4, Mail: Messages seem to be missing, or "Message has not been downloaded" alert appears when opening
Symptoms
If email messages seem to be missing from a Mail mailbox in Mac OS X 10.4 or later, and you're sure you didn't delete them, follow these steps to troubleshoot the issue.
You should also use these steps if this error message appears when you try to open a message:
"Message has not been downloaded from the server, take this account online to view."
Products Affected
Mail, Mac OS X 10.4
Resolution
Use these steps, one at a time, until the issue is resolved. Note: If you wish to back up your Mail messages before troubleshooting, make a copy of the Mail folder on a different disk (but leave the original Mail folder where it is). The Mail folder is in your Home folder's Library folder (~/Library/Mail).
- Try rebuilding the Mail mailbox where messages are missing or can't be opened.
- Reindex all messages:
- Quit Mail.
- In the Finder, choose Go To Folder from the Go menu, and go to ~/Library/Mail/ .
Or, choose Home from the Go menu, then open the Library folder, then open the Mail folder. - Move the Envelope Index file to a different location, such as your desktop.
- Move any folders in ~/Library/Mail/ that begin with "Mac-", "Exchange-", or "IMAP-" to a different location, such as your desktop.
- Open Mail. Mail will reindex all messages. This process may take several minutes depending on how many messages you have in your mailboxes.
- If the account uses POP, try reimporting the problematic mailbox as a "Mail for Mac OS X" mailbox. You can import from your mailboxes in ~/Library/Mail/account name, where account name is the style and name of your account, "POP-Mac," for example.
Tip: Remember to select the folder that contains your mailbox, not the mailbox itself. For example, you would select the ~/Library/Mail/POP-account name folder.
If this doesn't help for a POP account, try importing as type "Other" instead of "Mail for Mac OS X". Select the mailbox itself (for example: ~/Library/Mail/POP-account name/Inbox.mbox).