iPod classic and iPod nano (3rd generation) continuously rebooting after updating to iPod software 1.0.2
Symptoms
After updating an iPod classic or an iPod nano (3rd generation) to iPod software 1.0.2, the device may continuously reboot after resyncing iTunes music library. If this occurs, the iPod will not be recognized or seen in iTunes.
Products Affected
iPod nano (3rd generation), iPod classic
Resolution
To resolve this issue, place the device in Disk Mode and restore it. See this document for steps to put the iPod into Disk Mode. If you need assistance restoring the iPod, see this document.
To prevent this issue from recurring, recreate the iTunes music library prior to re-syncing the iPod. See "How to re-create your iTunes Library" for information.
This document will be updated as more information becomes available.
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