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Archived - Error -2096 message when opening QuickTime for Windows in Compatibility Mode

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Symptoms

If QuickTime for Windows is set to run in "Compatibility Mode" you may receive the following error message when starting QuickTime:

"QuickTime failed to initialize. Error # -2096
Please make sure QuickTime is properly installed on this computer."

or

"QuickTime Player requires Windows 2000 or above. Please make sure that compatibility mode is disabled in the Compatibility tab of the properties for QuickTimePlayer.exe"

Resolution

Turn off Compatibility Mode for QuickTime.

  1. Right-click on the QuickTimePlayer application (located in C:\Program Files\QuickTime) and choose Properties from the shortcut menu.
  2. In the Properties window, click the Compatibility tab
  3. Deselect all checkboxes currently selected in the Compatibility tab.
  4. Click Apply.
  5. Close the Properties window.

Note: If QuickTime wasn't in Compatibility Mode, verify that iTunes isn't in Compatility Mode using this article.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Jun 12, 2012
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  • Last Modified: Jun 12, 2012
  • Article: TS1875
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