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iTunes: May not display all options at low screen resolutions

Symptoms

When opening iTunes 8.0.2 or later, some customers may notice a message stating "For best results with iTunes, use a screen resolution of at least 1024x768" as show below. This recommendation is made to ensure that all parts of the iTunes interface will be visible during use.
  

When opening iTunes after connecting an iPod or iPhone for the first time or after a restore you may not be able to locate the "Done," "Continue," or "Accept" buttons as shown below. This is due to the screen resolution of your Mac or PC being too low.

Resolution

To resolve the issue, change the resolution to 1024 x 768 or higher.



Windows XP

  1. On the Start menu, click Control Panel.
  2. Open the Display Control panel.
  3. Click the Settings tab and locate the slider for Screen Resolution.
  4. Select a resolution that is higher than 1024 x 640 and is supported by the display by adjusting the slider.
  5. Click OK.
  6. Your screen may flash briefly and you may see a message asking you to confirm the settings. Click Yes if the image on screen looks normal. Note: If the screen looks dark or distorted, wait 15 seconds for the screen to revert to it's previous state.



Windows Vista

  1. On the Start menu, click Control Panel.
  2. Click Hardware and Sound in Control Panel Home and click Personalization.

    Alternately, in the Classic View of Control Panel, click Personalization.

  3. Click Display Settings.
  4. Select a resolution that is higher than 1024 x 640 and is supported by the display by adjusting the slider.
  5. Click OK.
  6. Your screen may flash briefly and you may see a message asking you to confirm the settings. Click Yes if the image on screen looks normal. Note: If the screen looks dark or distorted, wait 15 seconds for the screen to revert to it's previous state.

 

Windows 7

  1. On the Start menu, click Control Panel.
  2. Click "Hardware and Sound" in Control Panel Home then click Personalization.

    Alternately, in the Classic View of Control Panel, click Personalization.

  3. Click Display Settings.
  4. Select a resolution that is higher than 1024 x 640 and is supported by the display by adjusting the slider.
  5. Click OK.
  6. Your screen may flash briefly and you may see a message asking you to confirm the settings. Click Yes if the image on screen looks normal. Note: If the screen looks dark or distorted, wait 15 seconds for the screen to revert to it's previous state.



Mac OS X

  1. Choose Apple () menu > System Preferences
  2. Choose View > Displays.
  3. Click the Display tab.
  4. Select a resolution that is higher than 1024 x 640 and is supported by the display.

This document will be updated as more information becomes available.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: May 1, 2010
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  • Last Modified: May 1, 2010
  • Article: TS1845
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