Mac OS X: Some applications may not open after QuickTime 7.2 Update

  • Last Modified: July 31, 2008
  • Article: TS1832
  • Old Article: 306043

Symptoms

After updating to QuickTime 7.2 on Intel-based Macs, some applications may not open. This issue only occurs with applications that rely on Mac OS X's Rosetta technology for compatibility on Intel-based Macs.

Products Affected

QuickTime 7 (OS X), Mac OS X 10.4, Mac OS X 10.3, Mac OS X 10.2, Mac OS X 10.1, Mac OS X 10.0, Mac OS X 10.5

Resolution

  • Download and install the Mac OS X 10.4.10 Combo Update.
    Note: You can install the Mac OS X 10.4.10 Combo Update even if your computer is already running Mac OS X 10.4.10.

  • If the issue still occurs after running the Mac OS X 10.4.10 Combo Update, follow the steps below.
    Note: These steps include entering commands in the Terminal application. If you are unfamiliar with Terminal and UNIX-style environments, proceed with caution.
    1. Save your work. You will need to restart the computer at the end.
    2. Open Terminal from /Applications/Utilities/.
    3. Type (or cut and paste) the following command in the Terminal window:
      sudo update_prebinding -root / -force
    4. Press Return.
    5. Enter your password when prompted.
    6. The prebinding operation may take a few minutes. When the operation is complete, a new command line prompt will appear.
    7. When the new command line prompt appears, quit Terminal.
    8. Restart your computer.

This document will be updated as more information becomes available.

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