Languages

What to do if iPod can't be updated because the firmware file was corrupt or not found

Symptoms

iTunes may display a message that it could not update iPod because the iPod software update was corrupt or not found.

Resolution

The message does not indicate that there is an issue with the iPod but that that iTunes was unable to read the iPod software update it uses to restore or update your iPod. You can delete the folder containing the iPod software update files so iTunes can download a new copy of the iPod software update.

Here are the steps to take if you get this message:

  1. Eject iPod and quit iTunes.
  2. Use Disk Utility in Mac OS X or run chkdsk in Windows to verify there are no other issues on your hard drive.
  3. Locate the iPod Software Updates folder:
    • In Mac OS X, the folder is
      /Users/username/Library/iTunes/iPod Software Updates
    • In Windows Vista and Windows 7, the folder is: 
      C:\Users\username\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates
    • In Windows XP and Windows 2000, the folder is:      
      C:\Documents and Settings\yourusername\Application Data\Apple Computer\iTunes\iPod Software Updates

    • Note: If you don't see the files in Windows, turn on the Show hidden files option.
      1. Windows Vista and Windows 7: Open Computer and choose Folder and Search Options from the Organize menu.
        Windows XP and 2000: Open My Computer and click Folder Options from the Tools menu.
      2. Click the View tab.
      3. In the Advanced Settings pane, select the "Show hidden files and folders" button.
      4. Click OK.
  4. Drag the iPod Software Updates folder to the Trash or Recycle Bin.
  5. Connect iPod and open iTunes. You will need to be connected to the Internet to download the files.

Additional Information

The actual error message may look like this:

The iPod "John's iPod" could not be updated because the firmware file was corrupt.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Apr 25, 2011
Helpful?
Yes
No
Not helpful Somewhat helpful Helpful Very helpful Solved my problem
Print this page
  • Last Modified: Apr 25, 2011
  • Article: TS1813
  • Views:

    684778
  • Rating:
    • 53.0

    (1752 Responses)

Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked