Troubleshooting iDisk authentication or login errors

Resolution

Verify Your Password

Before troubleshooting iDisk issues, log in at Me.com to make sure the member name and password you're using are correct. If you are unsure of your password but you remember your member name, click the "Forgot password?" link for help.

Check System Preferences

If you are on a Mac, authentication or login errors are often caused by incorrect settings in System Preferences. To check the settings:

Mac OS X 10.5

1. From the Apple menu, choose System Preferences.
2. Select MobileMe.
3. Click Sign Out.
4. Clear the Member Name field and then re-enter the correct settings. If you have subscribed to multiple accounts, be sure to enter information for the correct account.
5. Click Sign In.

Mac OS X 10.4

1. From the Apple menu, choose System Preferences.
2. Select the .Mac pane.
3. Delete the member name and password and re-enter the correct settings. If you have subscribed to multiple accounts, be sure to enter information for the correct account.

Check your Network Place or Mapped Network Drive

If you have set up a network place or mapped network drive in Windows XP or Vista respectively, make sure that you are entering your username (your MobileMe member name) in all lowercase letters and without the @me.com (or @mac.com). Re-enter your password as well.

If the issue persists, you may need to rebuild your iDisk connection following the steps in this article.

Check your Keychain

If you still experience authentication issues on your Mac and you have checked your System Preferences settings, there may be a conflicting or damaged entry in your Keychain. See this article for information on resolving keychain issues.