iTunes for Windows in Windows XP or Windows 2000 doesn't open after upgrading

  • Last Modified: June 25, 2009
  • Article: TS1776
  • Old Article: 302386

Symptoms

For help in opening iTunes for Windows in Windows Vista, see this article.

Sometimes a newly-installed version of iTunes for Windows will not open, even though it still shows as running in the Windows Task Manager. This symptom could be caused by an unusable iTunes configuration file. Follow the steps below to troubleshoot this issue.

Products Affected

iTunes 7 for Windows, Windows XP, Windows 2000

Resolution

  1. Open My Computer from the desktop or Start menu.
  2. On the Tools menu, click Folder Options.

  3. Click the View tab.
  4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected.

  5. Click OK.
  6. Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:
    C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\SC Info
  7. Right-click the SC Info.sidb file shown and on the shortcut menu, click Delete.

  8. Restart the computer and open iTunes.

Additional Information

302775: "iTunes 6 won't open on a Windows computer if firewall software is not up-to-date"
42963: "iTunes: Does not open or unexpectedly quits"

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