Languages

Archived - iTunes quits unexpectedly playing a movie rental in Windows

This article has been archived and is no longer updated by Apple.

Symptoms

iTunes may unexpectedly quit while playing a movie rental in Windows. This is known to occur if the computer's time and or/time zone setting is changed by using the Windows Sidebar Clock Gadget while a rented movie is playing.

Resolution

After an iTunes movie rental is downloaded from the iTunes Store to your computer, you will have 30 days to watch the movie and 24 hours to finish viewing the movie from the time you click Play. All movie rental expiration times (and all times inside iTunes) are kept as universal time and converted to the user's computer time (the computer's time, time zone, and Daylight Savings Time settings). Manipulating or incorrectly changing the time setting on your computer can cause unexpected results when viewing your iTunes movie rental. Should you need to change your computer time or time zone setting, make the changes via your computer's Control Panel settings rather than using the clock widget or the Windows Sidebar Clock gadget. 

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Aug 10, 2012
Helpful?
Yes
No
  • Last Modified: Aug 10, 2012
  • Article: TS1707
  • Views:

    3902
  • Rating:
    • 20.0

    (1 Responses)

Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked