MobileMe: Troubleshooting publishing from iLife '08 applications or Aperture
Symptoms
Sometimes you may find that publishing to MobileMe from Aperture or iLife applications (such as iPhoto or iMovie) does not succeed. You may see error messages such as the following:
- "An error occurred while publishing the album <My Album>. Request to the server failed."
- "An error occurred while publish the album <My Album>. This is not a valid location for this request."
- "Unsupported iPhoto Images...1 file will not be imported from iPhoto because the file is either an unsupported file format or a movie."
Products Affected
MobileMe
Resolution
If you encounter an issue while publishing to MobileMe from iLife applications or Aperture, try the following:
- Confirm that your MobileMe account information is correct and your account is up to date by logging in to www.me.com.
- Ensure you are using the proper file format and meet system requirements for the application through which you are attempting to publish. Information for iPhoto, iMovie, and Aperture can be found at their respective webpages.
- Try to publish a single image or movie if you tried publishing multiple previously. If a single file publishes successfully, the amount of content you tried to publish before may have been too large or may have paused if your network connectivity was not sufficient. If publishing a single image or movie does not work, try to save the files to your MobileMe iDisk. If saving to your iDisk is successful, there may be an issue with the specific application.
- Make sure the application you are using is the latest version. You can check for updates to any application by opening the Apple menu and choosing Software Update.
Following the steps above should help you find out if this issue is with your network connection, attributes within the movie or image file, or your MobileMe account. If the issue is related to your MobileMe account, please contact MobileMe Support.
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