iPhone: Can't hear through the receiver or speakers

Resolution

1. Verify there is nothing plugged into the headset jack.
2. For iPhones that have software version 1.1.3 and later:
   At the Home screen hit the ringer volume button, if the icon below appears stating there's headphones attached, go to step 4.

   

3. For iPhones that have software version 1.1.2 and earlier:
   Try making a phone call in normal handset mode, without headsets. While on the call, cover the receiver, located at the top of the screen, with your thumb.
   • If the screen does not turn off, go to step 4.
   • If the screen does turns off (goes blank), got to step 5.
4. There may be debris in the headphone jack, try connecting a pair of headphones into the headset jack and then remove the headphones. Repeat this several times.
5. If you have paired with a Bluetooth headset that is nearby, either use the headset or turn Bluetooth off. (Choose Settings > General > Bluetooth.)
6. If that doesn't work, try turning iPhone on and off. Press and hold the Sleep/Wake button on top of iPhone for a few seconds until a red slider appears, and then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
7. If turning the iPhone on and off doesn't work, try resetting iPhone. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.

For other troubleshooting tips see:

• "iPhone: Sound from the speaker is low or muffled or I sound muffled or low when speaking into the mic "
• "How to verify iPhone hardware is working correctly"