Mac OS X 10.5: Resetting the SyncServices folder

  • Last Modified: May 28, 2009
  • Article: TS1627
  • Old Article: 306484

Symptoms

You may need to reset the SyncServices folder if you are:

  • Unable to open iSync in a particular Mac OS X user account.
  • Unable to click the Sync pane in MobileMe preferences in System Preferences.
  • Unable to reset data on your computer with data from MobileMe on one user, but another user on the same computer works as expected.

Note: Manually removing the SyncServices folder is strongly discouraged because this may lead to unexpected data loss.

Products Affected

iSync 2.x, Mac OS X 10.5, MobileMe

Resolution

Reset the SyncServices folder with these steps in Mac OS X 10.5:

  1. Open iSync.
  2. Choose Preferences from the iSync menu.
  3. Click Reset Sync History.

If this does not resolve your issue, or if you are unable to open iSync, follow these steps:

  1. In the Finder, choose Utilities from the Go menu.
  2. Open Terminal.
  3. In the Terminal window that opens, type or paste the following command on a single line:
/System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsync.pl full
  1. Press Return.
  2. When the operation is complete, quit Terminal.

Additional Information

The SyncServices folder (~/Library/Application Support/SyncServices) is a key component of syncing in Mac OS X 10.5 Leopard. This includes syncing with devices and with MobileMe.

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