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Archived - iPod touch and iPhone: Black or dark spots when viewing video

This article has been archived and is no longer updated by Apple.

Symptoms

When viewing videos on iPod touch or iPhone, the picture may appear with one or more of the following:

  • Dark or black spots
  • Video is very dark and looks like a negative image
  • Dark colors look like film negative
  • Black areas appear oversaturated to the point of being reflective
  • Black areas appear to shimmer

Resolution

Use iTunes to update your iPhone or iPod touch to the latest software. See this document if you need assistance.

If you have the latest update, turn the device off and back on again.Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

If the issue continues, your device may need to be serviced. Click the appropriate link below:
iPhone
iPod touch

Last Modified: Feb 22, 2011
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  • Last Modified: Feb 22, 2011
  • Article: TS1557
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