iPod Hi-Fi: Troubleshooting no audio

  • Last Modified: December 01, 2008
  • Article: TS1523
  • Old Article: 303358

Symptoms

If your iPod Hi-Fi has power, but won't play audio from an iPod connected to the dock connector, try these steps:

 

Products Affected

iPod Hi-Fi, iPod nano, iPod mini, iPod

Resolution

  1. Make sure the volume is not turned down all the way by using the iPod controls.
  2. Make sure iPod is not paused by pressing Play/Pause on the remote or on iPod.
  3. Disconnect any devices attached to the audio input port.
  4. The issue maybe with the iPod, connect headphones to the iPod and check playback.
  5. If running off batteries, connect the iPod Hi-Fi to AC power.
  6. Reset the iPod Hi-Fi by removing the AC cord and all six batteries, waiting five seconds, and then connecting power.
  7. Verify your iPod is running the latest version of the iPod Software (see "iPod: How to find software version").
  8. If available, connect your iPod to a computer and make sure the computer can see the iPod in iTunes, the Finder, or My Computer.
  9. If the issue continues and you've confirmed the iPod is working correctly, please schedule a service appointment with either an Apple Retail Store or an Apple Authorized Service Provider.

If your iPod Hi-Fi has power, but won't play audio from a device connected to the audio input port, try these steps:

  1. Verify the device plays correctly when not connected to the iPod Hi-Fi. See the documentation that came with the device for more information.
  2. Make sure the device is not muted by pressing Play/Pause on the remote.
  3. If an iPod is connected to the dock connector port on your iPod Hi-Fi, disconnect it.
  4. Verify that the device's volume is set at midrange.
  5. Make sure you are using the correct audio cable, and that it is connected firmly to your iPod Hi-Fi and to the device.
  6. If you have access to another device, check the cable using a different device.
  7. If running off batteries, connect the iPod Hi-Fi to AC power.
  8. Reset the iPod Hi-Fi by removing the AC cord and all six batteries, waiting five seconds, and then connecting power.
  9. If the issue continues and you've confirmed the device and cable are working correctly, please schedule a service appointment with either an Apple Retail Store or an Apple Authorized Service Provider.
Not helpful Somewhat helpful Helpful Very helpful Solved my problem