What to do if iPod touch, original iPhone, or iPhone 3G won't transfer photos to your computer

  • Last Modified: July 10, 2008
  • Article: TS1499
  • Old Article: 305835

Symptoms

When trying to transfer your snapshots from iPod touch, the original iPhone, or iPhone 3G to your computer, your photo management software may tell you that there are no photos to transfer even though there are new pictures on the device.

Products Affected

Aperture, iPhoto, iPhone, Image Capture, iPod touch, iPhone 3G, Adobe Photoshop Elements

Resolution

The iPod touch or iPhone will not transfer photos to your computer if the device is locked and you are using a passcode.

If you want to transfer photos, simply unlock your device to transfer photos.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.

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