iPod: Does not appear in Windows or iTunes and Device Manager is empty

Products Affected

iPod, iTunes 10 for Windows, iTunes 9 for Windows, Windows XP

Symptoms

After installing a Service Pack update on Windows XP, your iPod may not appear in iTunes or as a disk drive. If your Device Manager is also empty, these steps may resolve your issue.

Resolution

To begin, first check Device Manager:

  1. Right-click on My Computer and choose Manage.
  2. Select Device Manager and check if there are devices listed in the Device Manager. If none are listed, do the following:

 

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