Languages

Archived - iPod: Does not appear in Windows or iTunes and Device Manager is empty

This article has been archived and is no longer updated by Apple.

Symptoms

After installing a Service Pack update on Windows XP, your iPod may not appear in iTunes or as a disk drive. If your Device Manager is also empty, these steps may resolve your issue.

Resolution

To begin, first check Device Manager:

  1. Right-click on My Computer and choose Manage.
  2. Select Device Manager and check if there are devices listed in the Device Manager. If none are listed, do the following:

 

Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
Last Modified: Oct 18, 2013
Helpful?
Yes
No
Not helpful Somewhat helpful Helpful Very helpful Solved my problem
Print this page
  • Last Modified: Oct 18, 2013
  • Article: TS1496
  • Views:

    1516077
  • Rating:
    • 42.0

    (3427 Responses)

Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked