iTunes for Windows XP and Windows 2000: Unable to create a new Apple Account or view account information

Products Affected

iTunes 10 for Windows, iTunes 7 for Windows, iTunes 8 for Windows, iTunes 9 for Windows, iTunes Store

When you try to create a new Apple Account (Apple ID) with iTunes or when you try to view existing account information, this alert may appear:

"Could not complete your iTunes Store request. The store may be busy. Check your Internet connection or try again later."

Note: If you are unable to create a new Apple Account (Apple ID) or view Account information in Windows Vista or Windows 7, see this article.

Make sure iTunes is up to date by using Apple Software Update. If Apple Software Update is not installed, download and install iTunes from the web.
If the issue persists, make sure the computer's date is correct:
- Click the Start button, then choose Control Panel.
- Click "Date, Time, Language, and Regional Options" if it is present.
- Open Date and Time.
- Click the Internet Time tab in Date and Time Properties.
- Select the "Automatically synchronize with an Internet time server" checkbox if it is not selected.
- Choose any server from the Server menu.
- Click Update Now.
- Click Apply.
If the issue persists, follow the steps in iTunes for Windows: iTunes Store Connection Troubleshooting.