iTunes reports that "iTunes cannot recognize this iPod at this time"
iTunes may display one of the following messages when you connect iPod nano (3rd generation) or iPod classic.
- iTunes for Windows
- iTunes for Mac
In some cases, your iPod may simply need to be reset. Follow the steps below to reset your iPod:
- Toggle the Hold switch on and off. (Slide it to Hold, and then turn it off again).
- Press and hold the Menu and Center buttons simultaneously for about 5 to 8 seconds until the Apple logo appears. You may need to repeat this step.
If resetting the iPod does not resolve the issue, the iPod may require service. Schedule a service appointment with the Apple Retail Store, an Apple Authorized Service Provider, or the iPod Service Website.