iTunes reports that "iTunes cannot recognize this iPod at this time"

Products Affected

iPod classic, iPod nano (3rd generation)

Symptoms

If iTunes displays one of the following messages when you connect iPod nano (3rd generation) or iPod classic, proceed to the Resolution section:

  • iTunes for Windows

  • iTunes for Mac

Resolution

In some cases, your iPod may simply need to be reset. Follow the steps below to reset your iPod:

  1. Toggle the Hold switch on and off. (Slide it to Hold, and then turn it off again).
  2. Press and hold the Menu and Center buttons simultaneously for about 5 to 8 seconds until the Apple logo appears. You may need to repeat this step.

If resetting the iPod does not resolve the issue, the iPod may require service. Schedule a service appointment with the Apple Retail Store, an Apple Authorized Service Provider, or the iPod Service Website.

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