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Archived - iPod: No power or frozen

This article has been archived and is no longer updated by Apple.

Symptoms

iPod may not power on, may be stuck on the battery logo, or may have stopped responding while playing music (in which case the Click Wheel doesn't respond).

Resolution

If you experience any of the above issues, try the following steps:

  1. Toggle the Hold switch. To do this, slide the switch to Hold (an orange bar appears) and then slide it back (orange bar is hidden).
  2. Reset the iPod by holding down the Menu and Center buttons for 10 seconds.
    • If the Apple logo appears on the display, connect the iPod to a computer and verify that it appears in iTunes and can play music. If the iPod appears in iTunes and can play music, no further troubleshooting is needed.
    • If the Apple logo does not appear or the iPod is not seen in iTunes, connect the iPod to a power source by either plugging it into an Apple iPod USB Power Adapter or directly into a computer's USB port.
  3. Let the iPod charge for at least 20 minutes. Note: If the iPod is connected to a computer, make sure the computer does not sleep, standby, or hibernate during the 20-minute charging period.
  4. After the iPod has charged for at least 20 minutes and while it is still connected to the power source, toggle the Hold switch again as in step 1.
  5. Try resetting the iPod by holding down the Menu and Center buttons for 10 seconds.
    • If the Apple logo appears on the display, connect the iPod to a computer and verify that it appears in iTunes and can play music. If the iPod appears in iTunes and can play music, no further troubleshooting is needed.
    • If the Apple logo does not appear or the iPod is not seen in iTunes, try putting the iPod into disk mode and restoring.
  6. Try putting the iPod into disk mode.
    • While in disk mode, connect the iPod to iTunes and try to restore.
    • If the iPod is still not recognized by iTunes, the iPod should be serviced.

See http://www.apple.com/support/ipod/ and click the Service tab for more information about your service options.

Last Modified: Feb 9, 2012
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  • Last Modified: Feb 9, 2012
  • Article: TS1404
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