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Archived - Ejecting iPod using Windows Explorer on Windows Vista may corrupt iPod

This article has been archived and is no longer updated by Apple.

Symptoms

Some customers may see the following message when connecting an iPod to iTunes 7.2 or later on a computer running Windows Vista.

Microsoft software update available message

Resolution

Microsoft has released an update for Windows Vista that addresses a situation where ejecting iPod from Windows Explorer or by using the "Safely Remove Hardware" feature in Windows Vista could corrupt your iPod. Apple recommends Windows Vista customers who own an iPod install this software update. For information on how to install this Microsoft hot fix, refer to the "Update your software" section below. Tip: iPod can always be ejected safely by choosing Eject iPod from the Controls menu within iTunes.

Update your software

Microsoft has made this Update for Windows Vista (KB936824) available via Windows Update as well as a separate download package. To download this update via Windows Update follow the steps below:

  1. From the Start menu, choose Control Panel.
  2. In Control Panel, select Check for updates in the Security section. If the Control Panel is in Classic view, open Windows Update.
  3. Click the View available updates link and be sure that Update for Windows Vista (KB936824) is checked.
  4. Click Install.

This update can also be downloaded from the following Microsoft support document:

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Last Modified: Aug 13, 2013
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  • Last Modified: Aug 13, 2013
  • Article: TS1393
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