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Archived - Apple TV (1st generation): Not showing in the iTunes device list when connected on Ethernet

This article has been archived and is no longer updated by Apple.

Symptoms

When your Apple TV (1st generation) is connected via Ethernet, Apple TV may not appear in under Devices on the left side of the iTunes window.

Resolution

First try the steps in "Troubleshooting Apple TV not recognized in iTunes." If Apple TV (1st generation) appears with a wireless connection, but not Ethernet, then here are some things to check:

Connected via a network switch or router

  • Check the link LED on the switch or router where Apple TV connects. If the LED is not active, then there may be an issue with that port or cable. Try a different cable or port. Likewise, double-check the link LED on the router where the computer connects.
     
  • Make sure the firewall in the switch or router is configured to not block any of the ports used by Apple TV on the Ethernet port. If you also have a software firewall on the computer, make sure the TCP and UDP ports are open in that software. See "TCP and UDP ports and protocols used by Apple TV."
     
  • If you have another computer with iTunes available, disconnect the Ethernet cable from Apple TV and connect it to the second computer. On the computer you are trying to see Apple TV, configure iTunes sharing. On the second computer, check to see if you can connect to the shared library. See the following links for help setting up iTunes sharing:
    iTunes Mac 8.0 Help: Sharing your iTunes library across computers
    or
    iTunes for Windows 8.0 Help: Sharing your iTunes library across computers

    If you are able to connect to the shared iTunes library, then the issue is likely not network related.

Connected directly to computer's Ethernet port

  • Make sure any firewall software you are using on the computer is configured to not block any of the ports used by Apple TV on the Ethernet port. See "TCP and UDP ports and protocols used by Apple TV."
     
  • Make sure your computer's Ethernet port has been enabled (are you able to connect to the Internet or the iTunes Store via Ethernet on that computer?).
     
  • You may need to use an Ethernet crossover cable if your PC Ethernet port is not Gigabit Ethernet capable or you have an older Mac.
     
  • Try connecting Apple TV and your computer to a router or network switch if available.

If you continue to have issues connecting via Ethernet, try running the Apple TV diagnostics.

Last Modified: Oct 11, 2013
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  • Last Modified: Oct 11, 2013
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