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iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

Symptoms

If you authorize your computer to play your iTunes Store purchases, but you can't play them and iTunes keeps prompting you to authorize, try these suggestions.

Resolution

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Authorize your purchases from an administrator account

To authorize your purchases from an administrator account, follow these steps:

  1. Log in to the administrator account.
    Note: If you don't have access to an administrator password, you'll need to contact the administrator of this computer. If this is a work computer, this may be your IT department.
  2. Make sure you have the latest version of iTunes installed. You can download the latest version free.
  3. Choose Store > Authorize Computer.
  4. Enter your iTunes account name and password.
    Note: If you have multiple accounts, you'll need to log in to the iTunes Store and authorize each account separately.
  5. Quit iTunes.

After you've authorized your computer on your administrator account, you'll need to log out and log back in to the user account you'd like to play your purchases from. Once you're logged back in, simply open iTunes, select an iTunes Store purchase in your library, and click Play. The item should begin to play.

Authorize using the correct account name

The items you're trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:

  1. Select a purchased song in your library and choose File > Get Info.
  2. Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you'll need to use when authorizing your computer to play this purchase.

Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.

If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.

If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.

Turn Off User Account Controls (Windows Vista and later)

Turning off User Account Controls then turning it back on often resolves issues with authorization. To do this:

  1. Access the Control Panel.
    • Windows Vista and Windows 7: Choose Start > Control Panel.
    • Windows 8: Move the cursor to the top-right corner and click Settings and then Control Panel
  2. Click "User Accounts and Family Safety."
  3. In the User Accounts window, click User Accounts.
  4. Windows Vista: Click "Turn User Account Controls on or off."
    Windows 7 and Windows 8: Click "Change User Account Control settings."
  5. Windows Vista: Deselect the option to "Use User Account Controls (UAC) to help protect your computer."
    Windows 7 and Windows 8: Move the slider to the bottom setting "Never notify".
  6. Click OK.
  7. Restart your computer.
  8. Access the Control Panel.
    • Windows Vista and Windows 7: Choose Start > Control Panel.
    • Windows 8: Move the cursor to the top-right corner and click Settings and then Control Panel.
  9. Click "User Accounts and Family Safety."
  10. In the User Accounts window, click User Accounts.
  11. Windows Vista: Click "Turn User Account Controls on or off."
    Windows 7 and Windows 8: Click "Change User Account Control settings."
  12. Windows Vista: Select the option to "Use User Account Controls (UAC) to help protect your computer."
    Windows 7 and Windows 8: Move the slider back to the desired setting.
  13. Click the OK button.
  14. Restart your computer.
  15. Authorize your computer with your iTunes Store account.

Remove the SC Info folder

If you're still unable to authorize your computer to play your purchases, you may be able to resolve your issue by removing the "SC Info" folder. To do so, follow these steps:

OS X

  1. Quit iTunes and any other open applications until only Finder is open.
  2. Choose Go > Go to Folder.
  3. Type /Users/Shared/SC Info and click Go.
  4. If Finder is not already set to column view, set it by choosing View > as Columns.
  5. Select the SC Info folder and move it to the Trash by choosing File > Move to Trash.
  6. Restart the computer and open iTunes.
  7. Authorize your computer to play your purchases. Note: If you have multiple accounts you'll need to authorize your computer for each account. For more information on how to authorize your computer, see this article.

Windows

  1. Quit iTunes.
  2. Access the file system on the computer.
    • Windows 8: Move the cursor to the upper-right and click the magnifying glass. In the search bar, type %ProgramData% and press the Return key.
    • Windows Vista and Windows 7: Click Start. In the search bar, type %ProgramData% then press the Return key.
    • Windows XP: Click Start and choose Run. Type %allusersprofile% and click OK.
  3. Show hidden files.
    • Windows 8: Click View and then click Options. On the View tab, select "Show hidden files, folders, and drives."
    • Windows Vista and Windows 7: Click Organize and then "Folder and search options." On the View tab, select "Show hidden files, folders, and drives."
    • Windows XP: Click Tools and then choose Options. From the View tab, select "Show hidden files and folders."
  4. Navigate to the SC Info folder.
    • Windows Vista and later: Open the Apple Computer folder and then the iTunes folder.
    • Windows XP: Open the Application Data folder, then the Apple Computer folder, and then the iTunes folder.
  5. Right-click the SC Info folder and choose Delete.
  6. Restart the computer.
  7. Open iTunes.
  8. Authorize your computer to play your purchases.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Jun 20, 2014
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  • Last Modified: Jun 20, 2014
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