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iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

Symptoms

If you authorize your computer to play your iTunes Store purchases, but you can't play them and iTunes keeps prompting you to authorize, try these suggestions.

Resolution

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Authorize your purchases from an administrator account

To authorize your purchases from an administrator account, follow these steps:

  1. Log in to the administrator account.
    Note: If you do not have access to an administrator password, you will need to contact the administrator of this computer. If this is a work computer, this may be your IT department.
  2. Make sure you have the latest version of iTunes installed. You can download the latest version free.
  3. Choose Store > Authorize Computer.
  4. Enter your iTunes account name and password in the resulting dialog.
    Note: If you have multiple accounts, you will need to log in to the iTunes Store and authorize each account separately.
  5. Quit iTunes.

After you have authorized your computer on your administrator account, you will need to log out and log back in to the user account you would like to play your purchases from. Once you are logged back in your user account, simply open iTunes, select an iTunes Store purchase in your library, and click Play. The item should begin to play.

Authorize using the correct account name

The items you are trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:

  1. Select a purchased song in your library and choose File > Get Info.
  2. Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you will need to use when authorizing your computer to play this purchase.

Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.

If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.

If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.

Turn Off User Account Controls (Windows Vista and Windows 7 Only)

Turning off User Account Controls then turning it back on often resolves issues with authorization. To do this:

  1. Choose Start > Control Panel.
  2. Click "User Accounts and Family Safety."
  3. In the User Accounts window, click User Accounts.
  4. Windows Vista: Click "Turn User Account Controls on or off."
    Windows 7: Click "Change User Account Control settings."
  5. Windows Vista:  Deselect the option to "Use User Account Controls (UAC) to help protect your computer."
    Windows 7: Move the slider to the bottom setting ("Never notify").
  6. Click OK.
  7. Restart your computer.
  8. Choose Start > Control Panel.
  9. Click "User Accounts and Family Safety."
  10. In the User Accounts window, click User Accounts.
  11. Windows Vista: Click "Turn User Account Controls on or off."
    Windows 7: Click "Change User Account Control settings."
  12. Windows Vista: Select the option to "Use User Account Controls (UAC) to help protect your computer."
    Windows 7: Move the slider back to the desired setting.
  13. Click the OK button.
  14. Restart your computer.
  15. Authorize your computer with your iTunes Store account.

Remove the SC Info folder

If you are still unable to authorize your computer to play your purchases, you may be able to resolve your issue by removing the "SC Info" folder. To do so, follow these steps:

Mac OS X

  1. Quit iTunes and any other open applications until only Finder is open.
  2. Choose Go > Go to Folder.
  3. Type /Users/Shared/SC Info and click Go.

    Go to folder /Users/Shared/SC Info

  4. If Finder is not already set to column view, set it by choosing View > as Columns.

    SC Info folder viewed in a column

  5. Select the SC Info folder and move it to the Trash by choosing File > Move to Trash.
  6. Restart the computer and open iTunes.
  7. Authorize your computer to play your purchases. Note: If you have multiple accounts you will need to authorize your computer for each account. For more information on how to authorize your computer, see this article.

Windows XP

  1. Open My Computer from the desktop or Start menu.
  2. From the Tools menu, choose Folder Options.

    Tolls Menu with Folder Options... highlighted

  3. Click the View tab.
  4. In the "Advanced settings" pane under "Hidden files and folders," make sure that the "Show hidden files and folders" option is selected.

    Show hidden files and folders option selected

  5. Click OK.
  6. Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:
    C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\
  7. Right-click the SC Info folder shown and on the shortcut menu, choose Delete.

    Righ-click the SC folder and delete

  8. Restart the computer.
  9. Open iTunes.
  10. Authorize your computer to play your purchases. Note: If you have multiple accounts you will need to authorize your computer for each account. For more information on how to authorize your computer, see this article.

Windows Vista and Windows 7

  1. Choose Start > Computer.
  2. Choose Organize > Folder and Search Options.

    Choose organize and then folder and search options

  3. Click the View tab.
  4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected.

    Show hidden files and folders option selected

  5. Click OK.
  6. Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:
    C:\ProgramData\Apple Computer\iTunes
  7. Right-click the SC Info folder shown and from the shortcut menu, choose Delete.

    Right-click the SC Info folder and delete

  8. Restart the computer.
  9. Open iTunes.
  10. Authorize your computer to play your purchases. Note: If you have multiple accounts you will need to authorize your computer for each account. For more information on how to authorize your computer, see this article.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Apr 4, 2013
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  • Last Modified: Apr 4, 2013
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