iTunes for Windows: Connection issues when using Internet filters, accelerators, or firewalls

Products Affected

iTunes 7 for Windows, iTunes 8 for Windows, iTunes 9 for Windows, iTunes Store, Windows, Internet security software

Symptoms

Software that affects the way your Windows-compatible computer sends and receives information on the Internet can cause errors when accessing the iTunes Store, or it can prevent access to the store entirely.

You can't access the iTunes Store, or certain parts of it are unavailable. This includes:

  • Downloading content (music, videos, or games)
  • iPod software updates
  • Using the Gracenote Service (used when you choose Advanced > Get CD Track Names)
  • Getting album artwork
  • Activating an iPhone or iPod touch

Resolution

Many connection issues can be resolved by configuring Internet-filtering software to recognize the iTunes application and the iTunes Store addresses (listed below).

You can configure your Internet software to allow iTunes to access the Internet. If you're using Norton Personal Firewall or Norton Internet Security, you will need to enable iTunes in your Firewall settings.

For information on configuring Norton Software, please visit Symantec's website.

If you use another vendor's Internet filtering software, check the documentation for that software or with the vendor for information on adding the iTunes Store Internet addresses.

The following iTunes Store Internet addresses should be added as trusted domains to any filtering software that may be running:

  • itunes.apple.com
  • ax.itunes.apple.com
  • albert.apple.com
  • gs.apple.com

 

Additional Information

For more information on troubleshooting issues caused by security software, follow the steps in iTunes for Windows: Troubleshooting security software issues.

Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
Not helpful Somewhat helpful Helpful Very helpful Solved my problem
Ask other users about this article
in Apple Support Communities
See all questions on this article See all questions I have asked