Error 1415, 1417, 1418, or 1428: Cannot restore or update iPod in iTunes 7 or later
Symptoms
When restoring or updating an iPod in iTunes 7 or later, you may see a dialog reporting "An unknown error has occurred" followed by the error number 1415, 1417, 1418, or 1428.
Products Affected
iPod, iPod mini, iPod shuffle, iPod nano, iTunes 7 for Windows, iTunes 7 for Mac
Resolution
- Update iTunes to the latest version and attempt to restore your iPod.
- Try connecting your iPod to a different USB port and restore.
- Remove any third-party USB devices you have connected to your computer (it is not necessary to remove your keyboard or mouse).
- If you use Windows, re-register .dll files as described in article #304996.
- For Windows users, update or reinstall your Windows USB drivers.
Additional Information
Note: If you have an iPod shuffle you may need to use the iPod Reset Utility to restore the iPod. If you are not sure which iPod you have, see Apple Support document 61688: Identifying different iPod models.
If you are using an iPod touch, or iPhone please refer to this article.
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