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Archived - iTunes for Windows: iTunes cannot run because it detects an issue with QuickTime

This article has been archived and is no longer updated by Apple.

Symptoms

You may see an alert message when attempting to open iTunes 7.7 or later stating that "iTunes cannot run because it detects a problem with QuickTime."

If this issue occurs with iTunes 7.0.2 - 7.6, customers may instead see this error message:

"iTunes cannot run because it has detected a problem with your audio configuration"

If this occurs with iTunes 7.0 or 7.0.1, customers may instead see a -200 error when opening iTunes 7.

Resolution

QuickTime may need to be reinstalled. Follow the steps below to uninstall QuickTime and then download and install QuickTime using the QuickTime standalone Installer.

  1. On the Start menu, click Control Panel.
  2. Follow the steps appropriate for your Windows operating system below.
    • Windows XP and Windows 2000: Open the Add or Remove Programs control panel and select QuickTime in the list of currently installed programs.
    • Windows Vista and Windows 7: Click Uninstall a program (or if using Windows Vista's Classic View of the Control Panel, click Programs and Features) and select QuickTime in the list of currently installed programs.
  3. Click the Remove button (or Uninstall for Windows Vista and Windows 7) and follow the prompts to remove QuickTime from your computer.
  4. Download QuickTime. Note: There are two options for downloading QuickTime, be sure to select the option that does not include iTunes.
  5. During the download:
    • If you choose to run the installer, proceed to the next step.
    • If you choose to save the download, double click the QuickTimeInstaller file, then proceed to next step.
  6. Follow the on-screen instructions to install QuickTime.
  7. Reopen iTunes.
Last Modified: Aug 15, 2013
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  • Last Modified: Aug 15, 2013
  • Article: TS1371
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