iTunes for Windows: iTunes cannot run because it detects an issue with QuickTime
QuickTime for Windows, iTunes 7 for Windows, iTunes 8 for Windows
You may see an alert message when attempting to open iTunes 7.7 or later stating that "iTunes cannot run because it detects a problem with QuickTime."
If this issue occurs with iTunes 7.0.2 - 7.6, customers may instead see this error message:
"iTunes cannot run because it has detected a problem with your audio configuration"
If this occurs with iTunes 7.0 or 7.0.1, customers may instead see a -200 error when opening iTunes 7.
QuickTime may need to be reinstalled. Follow the steps below to uninstall QuickTime and then download and install QuickTime using the QuickTime standalone Installer.
- On the Start menu, click Control Panel.
- Follow the steps appropriate for your Windows operating system below.
- Windows XP and Windows 2000: Open the Add or Remove Programs control panel and select QuickTime in the list of currently installed programs.
- Windows Vista and Windows 7: Click Uninstall a program (or if using Windows Vista's Classic View of the Control Panel, click Programs and Features) and select QuickTime in the list of currently installed programs.
- Click the Remove button (or Uninstall for Windows Vista and Windows 7) and follow the prompts to remove QuickTime from your computer.
- Download QuickTime. Note: There are two options for downloading QuickTime, be sure to select the option that does not include iTunes.
- During the download:
- If you choose to run the installer, proceed to the next step.
- If you choose to save the download, double click the QuickTimeInstaller file, then proceed to next step.
- Follow the on-screen instructions to install QuickTime.
- Reopen iTunes.