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Archived - iOS: Contacts, calendar events, and notes do not appear in Outlook after syncing with iTunes

This article has been archived and is no longer updated by Apple.

Symptoms

Contacts, calendar events, and notes on your iPhone, iPad, iPod touch may not appear in Microsoft Outlook after syncing with iTunes with USB or Wi-Fi. This occurs when Outlook has been installed, but never opened on the computer, or if the initial Outlook Setup Wizard was not completed. 

Resolution

To resolve this issue:

  1. Open Microsoft Outlook on the computer.
  2. Complete the setup wizard to create a profile.

After creating the profile, perform another sync using iTunes. The contacts and calendar events from your iPhone or iPod touch should now appear in Outlook.

Additional Information

Microsoft Outlook does not create a database file for contacts or calendar events until after you open it for the first time and complete the setup wizard. Until the database file has been created, there's no place to store contacts and calendar events on your device.

Wi-Fi syncing requires iTunes 10.5 or later and iOS 5 or later.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Mar 10, 2014
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  • Last Modified: Mar 10, 2014
  • Article: TS1347
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