iPhone: Open Microsoft Outlook prior to first sync
Symptoms
No contacts or calendar events may appear in Microsoft Outlook after syncing. This can occur during the initial sync if Outlook has never been opened on the computer or if you didn't complete the setup wizard after opening Outlook.
Products Affected
iPhone, MS Outlook 2003, MS Outlook 2007
Resolution
Open Microsoft Outlook on the computer and complete the setup wizard to create a profile. After creating the profile, then perform another sync. The contacts and/or calendar events from the iPhone should now appear in Outlook.
Additional information
This occurs because Microsoft Outlook does not create a file for contacts or calendar events until after it has been opened. Until the database file has been created, there's no place for iPhone contacts and/or calendar events to sync to.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.