iTunes and QuickTime for Windows cannot be installed without Visual Basic Script (VBScript)

Products Affected

QuickTime for Windows, iTunes 7 for Windows, iTunes 8 for Windows, iTunes 9 for Windows, Microsoft Windows 2000, Windows XP, Windows Vista

Symptoms

In some instances, the iTunes and QuickTime Installers may unexpectedly quit during the "Preparing to Install" stage of the installation with the following message:

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738."

In some cases, the error message may say:

"iTunes could not be installed because Visual Basic Script (VBScript) is not installed or has been disabled. Make sure VBScript is installed, turn off script blocking in anti-virus and personal firewall software, reregister VBScript, and then install iTunes."

Resolution

Download and install the latest version of iTunes.

Install the latest VBScript engine from Microsoft for your Windows OS platform

Windows 2000	Download and install the latest version of VBScript Windows 2000 from Microsoft, and then try installing iTunes or QuickTime again.
Windows XP	Download and install the latest version of VBScript for Windows XP from Microsoft, and then try installing iTunes or QuickTime again.
Windows Vista or Windows 7	No download necessary. The latest VBScripting engine is already included with Windows Vista and Windows 7. Follow the steps below to register the VBSScript again if you still have this issue in Vista or Windows 7.

Register the VBScript engine again

If the latest VBScript engine is already installed, register it again. Note that you must be logged in as administrator or logged in as a user with administrator privileges for the computer to execute these steps.

For Windows 2000 or Windows XP:

1. On the Start menu, click Run.

2. In the "Open" field dialog box, enter the following command and click OK:

regsvr32 vbscript.dll

3. A message should appear stating that the "DllRegisterServer in vbscript.dll succeeded."

4. Click OK and try installing iTunes or QuickTime again.

For Windows Vista or Windows 7:

1. In the Start menu, type cmd in the Start Search field.

2. Right-click on cmd in the list of search results and click Run as administrator in the pop-up menu. If Windows needs your permission to continue, click Continue. (If you are not logged in as an administrator, you will need to authenticate with an administrator login and password.)

3. In the Command Prompt window, enter the following command:

regsvr32 vbscript.dll

4. Press Enter on the keyboard. A message should appear stating: "DllRegisterServer in vbscript.dll succeeded."

Note: If you see a message with "error code 0x80004005", the command window was not opened as an administrator.

5. Click OK and try installing iTunes or QuickTime again.

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