iTunes and QuickTime for Windows cannot be installed without Visual Basic Script (VBScript)
Symptoms
In some instances, the iTunes and QuickTime Installers may unexpectedly quit during the "Preparing to Install" stage of the installation with the following message:
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738.
In some cases, the error message may read
"iTunes could not be installed because Visual Basic Script (VBScript) is not installed or has been disabled. Make sure VBScript is installed, turn off script blocking in anti-virus and personal firewall software, reregister VBScript, and then install iTunes."
Products Affected
iTunes 7 for Windows, QuickTime for Windows, Microsoft Windows 2000, Windows XP, Windows Vista
Resolution
Windows XP or Windows Vista
Download and install iTunes 7.6 or later.
Windows 2000
You may resolve this issue by installing the latest VBScript engine from Microsoft.
If the VBScript is installed, it might not be registered within Windows 2000. To re-enable the VBScript engine, follow these steps:
- On the Start menu, click Run.
- In the "Open" field, enter the following command and click OK:
regsvr32 vbscript.dll - A message should appear stating that the "DllRegisterServer in C:\WINDOWS\system32\vbscript.dll succeeded."
- Click OK and try installing iTunes or QuickTime again.
Note that the user needs to be logged in as the administrator or is a user with admin privileges for the step above.
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