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iPhoto: Network alert when ordering prints or books

Symptoms

If the computer's date and time are not correct, you may not be able to place an order from iPhoto.

What can happen is when you try to place an order for prints or books in iPhoto, an alert box with one of the following messages appears:

There was an error while accessing your account information. Please check your network connection and try again.
A connection could not be established at this time. Please ensure your network connection is active and try again."

Resolution

The date and time are set to a date other than the current date. To correct this:

  1. From the Apple menu, choose System Preferences.
  2. From the View menu, choose Date & Time.
  3. Click the Date & Time tab, if necessary.
  4. Select the correct date and time.

Additional Information

If you unplug your computer for an extended period, or if the battery of a portable computer is completely emptied, the date may revert to 1970, or to an earlier year. Make sure to check your computer's date and time settings if the computer has been without power.

Last Modified: Apr 15, 2008
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  • Last Modified: Apr 15, 2008
  • Article: TS1325
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