Archived - iDisk Sync: Data unexpectedly appears to be missing from your iDisk
When you use iDisk Sync, a previously existing file or folder may appear to be missing from iDisk.
To help avoid this issue, update to Mac OS X version 10.6.3 or later.
When syncing your iDisk, you do not see a copy of the data as it exists on the iDisk server. Rather, you see a local copy of that data. If the data appears to be missing, you should first verify whether it's missing from your local copy, the iDisk server, or both locations. If you're syncing multiple computers, be sure to check your local iDisk copies for any missing data as well.
If you are using Mac OS X version 10.6.3 or later, first check the Trash to see if your missing file or folder is there. If it is:
- Open a new Finder window.
- Select iDisk from the list of Devices on the left.
- Go to the folder you want to have file or folder in.
- Drag and drop the file or folder from the Trash window to location in the new Finder window, such as your Desktop.
If your missing file or folder is not in the Trash, check to see if your data is still on the iDisk server:
- Go to http://www.me.com.
- Log in with your MobileMe member name and password.
- Click iDisk.
- Locate your desired files.
If you have iDisk Sync on but it's set to sync manually, your local iDisk could be out of sync if you do not manually sync it. To set up automatic syncing:
- From the Apple () menu, choose System Preferences.
- Clcik MobileMe
- Click the iDisk tab
- Make sure the Update selection is set to Automatically.
If the files are available on the iDisk server, but not on your local iDisk:
- In the Finder, choose System Preferences from the Apple () menu and then click MobileMe.
- Turn off iDisk Syncing, wait for iDisk Sync to turn off completely (the MobileMe iDisk preferences will indicate this by the iDisk Sync button showing "Start").
- Restart your computer.
- Connect to your iDisk in the Finder by choosing iDisk from the Go menu. Then, click iDisk in the Sidebar, or use your web browser to view it at www.me.com/idisk.
- Back up any files that are important to you. See this article for more information on backing up your files.
- After you have turned of iDisk syncing (in step 2), be sure to check the Previous local iDisk image (which will appear on your desktop) for any unique files you wish to keep. If you have other Previous local iDisk images, be sure to check their contents as well. After you have found any missing files and backed them up, and you want to continue using iDisk Sync, turn iDisk Syncing back on in the MobileMe System Preferences pane.
If the files you are looking for are no longer on the iDisk server, contact MobileMe Support and provide them with the following information:
- Your MobileMe member name
- Location and name of files you are missing
- Date you last saw or had access to the files
- Version of Mac OS X you are using