iPhone and iPod touch: What to do when applications close unexpectedly while in use
Symptoms
Applications on iPhone or iPod touch may close unexpectedly because the device has begun to run low on application memory. This does not mean there is too much data stored on the device but simply means that it is running too many memory-intensive tasks.
Some examples of this issue:
- If you have many Safari web pages open on your iPhone or iPod touch, Safari may close and the iPhone or iPod touch will go back to the Home screen (where it shows all the application icons).
- When listening to music or podcasts, watch video, etc. playback may stop and the device may return to the Home screen.
- While using Safari or Maps and listening to music or podcasts, iPod audio playback may stop.
Products Affected
iPhone, iPod touch
Resolution
The following tips may help if this issue occurs and may help prevent these behaviors in the future.
- Turn iPhone or iPod touch off and on and then reopen the application you were using. To turn the iPhone or iPod touch off and on, press and hold the Sleep/Wake button on top of device for a few seconds until a red slider appears, and then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
- With Safari, try to minimize the number of pages/browser windows that are open on the device by closing the Safari windows that are not being used.
- Avoid opening or surfing as web sites that have a lot of large images that need to be downloaded or rendered with Safari.
- When not needed, turn Traffic Status OFF in Maps (Tap Maps, tap the Eye icon (in the lower right corner), and then tap Hide Traffic).
- Use iTunes to update to the latest version of the iPhone or iPod touch software.
Additional Information
This symptom is not a hardware issue with the iPhone or iPod touch and replacing or repairing the device will not solve the issue.
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