iTunes for Windows: Error -39 When You Try to Download Purchased Music
Symptoms
You may not be able to download purchased music if Web acceleration software is installed.
Products Affected
iTunes Store, iTunes 7 for Windows, Windows, Web accelerator software
Resolution
When purchasing music from the iTunes Store, the following alert appears:
"There was an error downloading your purchased music. An unknown error occurred (-39). Use the Check For Purchased Music command in the Advanced menu to try again later."
Download and install the latest version of iTunes for Windows.
If you're not ready to update, you can disable the Web accelerator software and restart the computer. For example, to disable EarthLink Accelerator:
- Right-click the EarthLink Accelerator icon in the System Tray.
- From the shortcut menu, choose Options.
- Click the Advanced tab.
- Deselect the option to Launch Automatically on Startup.
- Restart your computer.
- Open iTunes.
- Click iTunes Store in the Source list.
Note: Other Web acceleration software may be disabled in different ways. Please consult the publisher's website or any included documentation for assistance.
Important: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.
Document 17159, "Locating Vendor Information" can help you search for a particular vendor's address and phone number.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.