Printer troubleshooting for AirPort Base Stations and Time Capsule

Resolution

Note: AirPort Base Station and Time Capsule printer sharing is for printing only, not for printer utilities or other special features that may require a direct proprietary connection.

Disconnect and reconnect

1. Disconnect the AirPort Base Station or Time Capsule from a power outlet, and turn off the printer.
2. Be sure the USB cable from the printer is connected to the AirPort Base Station or Time Capsule.
3. Turn on the printer.
4. Reconnect the AirPort Base Station or Time Capsule to a power outlet.
5. Try to print. 

Check for software updates

Be sure that you have the most recent Mac OS X software updates and the latest firmware for your AirPort  product. Then, try to print.

Check AirPort Utility

1. Open the AirPort Utility (located in the /Applications/Utilities folder).
2. Select your AirPort Base Station or Time Capsule.
3. Click "Manual Setup" to proceed.
4. Enter the Airport Base Station or Time Capsule password if needed.
5. Click "Printers" in the menu bar.
6. Make sure AirPort Base Station or Time Capsule recognizes your connected printer.
7. Try to print.

Check your printer driver

Check the website of the printer's manufacturer for later driver versions.

Reset Printing System

Use these steps only if the above steps do not help.

1. Open Print & Fax preferences in System Preferences.
2. Control-click or right-click in the Printers box on the left and choose "Reset printing system..."
3. Click OK.
4. Click the "+" button to add your printer again.
5. Try to print. 

Still not working?

If your printer still doesn't work with AirPort Base Station or Time Capsule printer sharing but does work when directly connected to your Mac, contact the printer manufacturer for additional information.