Intel-based Mac notebooks: Troubleshooting unresponsive trackpad issues

Products Affected

MacBook, MacBook Air, MacBook Pro

Symptoms

If you find that the trackpad on your Intel-based Mac notebook becomes unresponsive while connected to the AC power adapter, try the following steps to resolve the issue.

Resolution

  • Try disconnecting the MagSafe connector from the computer and check the trackpad function. If the trackpad becomes responsive again, improper grounding may be the issue.
  • If a two-prong AC plug is being used with the power adapter, try using the three-prong power cable that shipped with your computer and plug it into a grounded outlet.
  • If the issue persists, make sure the third prong is present and do not use an adapter to enable the three-prong adapter to be used in a two-prong outlet. Note that the ground in the three-prong outlet may not be connected. This is common in older homes or buildings with replaced outlets. In these situations, the three-prong power cable will not improve trackpad responsiveness.
  • If a grounded outlet is not available, rest your palm on the palm rest when using the trackpad. This should enable the trackpad to function properly.
Not helpful Somewhat helpful Helpful Very helpful Solved my problem
Ask other users about this article
in Apple Support Communities
See all questions on this article See all questions I have asked