MobileMe: Issues sending messages in Mail or other email applications

Resolution

If you use Mail

1. Open Mail.
2. From the Mail menu, choose Preferences.
3. In the Preferences window, click the Accounts button if it is not already selected.
4. In the Accounts list, if you have multiple accounts, click your me.com or mac.com account.
5. Click the Server Settings button near the bottom of the pane.
6. Verify your SMTP server settings with the following information:
   • Outgoing Mail Server: smtp.me.com (for either me.com or mac.com addresses)
   • Server port: 587 or 25 (some ISPs may block port 25)
   • "Use Secure Sockets Layer (SSL)" should be checked (enabled)
   • Authentication: Password
   • User Name: Your MobileMe member name (without  "@me.com" or "@mac.com")
   • Password: Your MobileMe password
7. In Mail, from the Window menu choose Connection Doctor.

If you use Microsoft Entourage

1. Open Entourage.
   
2. From the Tools menu, choose Accounts.
   
3. Click the Mail tab.
   
4. Double-click the affected account.
   
5. Click the Account Settings tab and verify that the outgoing (SMTP) server is: smtp.me.com (for either me.com or mac.com addresses)
6. Click "Click here for advanced sending options."
   
7. Verify the following settings:
   
   • Enable "SMTP service requires secure connection (SSL)"
     
   • Enable "Override default SMTP port:" and enter 587
     
   • Enable "SMTP server requires authentication" and choose "Log on using"
     
   • For Account ID, enter your MobileMe member name (without  "@me.com" or "@mac.com")
     
   • For Password, enter your MobileMe password
     
8. Click the small close box in the upper-left corner of the window, then click OK.
   
9. Close the Accounts window.
   

If you use a different email application

If you are using an email application other than Mail or Entourage, consult its documentation to learn how to edit the SMTP server settings, and update the settings to use the information provided above. If you still experience issues after adjusting these settings, you may need to use the SMTP server for your Internet service provider (ISP). For more information, see this article.

If the issue persists

If you still need help resolving this issue, please fill out the form at (http://www.apple.com/support/mobileme/ww).