Archived - QuickTime: Windows troubleshooting tips
- Make sure your computer meets the system requirements.
- Try running ScanDisk to verify that the directory is OK. This is an important step to take before installing any software.
- Try running the stand-alone version of the QuickTime installer in "Safe Mode." It is available here. This can help to isolate issues with background applications, and some driver conflicts.
- Make certain you have installed the most recent drivers for your sound and video cards. Even if you have a "brand new" computer, it is not guaranteed to have the most recent software installed. Contact the manufacturer of your sound and video cards for additional information.
- Make certain you have installed a recent version of DirectX.
Note: Please contact Microsoft Corporation or your computer vendor for help configuring Microsoft Windows.
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