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Archived - QuickTime: How to troubleshoot the web browser plug-In

Learn the process for troubleshooting QuickTime browser plug-ins.
This article has been archived and is no longer updated by Apple.
You can use the QuickTime Sample Movie (in the QuickTime folder) to make sure the QuickTime Plug-in is installed and working. If you don't have the QuickTime Sample Movie on your hard drive, you can use the Sorenson Sample movie available here.

Microsoft Internet Explorer
To test the QuickTime plug-in:
  1. Open a new browser window.
  2. Locate the QuickTime Sample Movie in the QuickTime folder, and position the window so you can see both the file and the browser window.
  3. Drag the QuickTime Sample Movie icon onto the browser window.


A new window should appear and the movie should play. If you see an alert box, or if the window has no graphics, or plays no sound, try these steps:

  1. Recopy the plug-in into the browser's plug-ins folder
  2. Reinstall the browser.
  3. If you have Mac OS 9 or earlier, troubleshoot system extensions conflicts.


For extension troubleshooting help, see "Mac OS: Extensions Troubleshooting/Extensions Manager Features"

                   
Netscape Navigator and Communicator
To test the QuickTime plug-in:
  1. Open a new browser window.
  2. Locate the QuickTime Sample Movie in the QuickTime folder, and position the window so you can see both the file and the browser window.
  3. Drag the QuickTime Sample Movie icon onto the browser window.


The movie should play. If you see an alert box, or if the window has a picture of a broken plug-in icon, or plays no sound, try these steps:

  1. Quit the browser.
  2. Copy the QuickTime plug-in from the QuickTime folder into the Netscape Plug-ins folder.
  3. Reopen the browser.
  4. Drag the Sample Movie onto the window.
  5. If you have Mac OS 9 or earlier, troubleshoot system extensions conflicts.


Last Modified: Feb 20, 2012
  • Last Modified: Feb 20, 2012
  • Article: TA25335
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