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Archived - iTunes: Installation of some third-party software utilities may prevent disc burning

This article has been archived and is no longer updated by Apple.

Issue

Installation of DAEMON Tools or similar software utilities that provide "virtual" recorders may prevent CD burning functionality in iTunes or optical drives not being seen. In these cases, iTunes software may report "no recorders found on the system" or may prevent access to your optical drives where it is not seen by the computer system. iTunes may also indicate no burning software or burner is present. Uninstalling DAEMON Tools or other similar software utilities will not solve the issue.

Solution

Download and install the latest "SCSI Pass Through Direct" (SPTD) drivers. SPTD drivers are commercially available Device IO drivers and are used by virtual drive emulator software utilities such as DAEMON Tools and other vendors.

If you use Duplex Secure software ,the issue is resolved with an updated SPTD driver available here:
www.duplexsecure.com/downloads

If you use DAEMON Tools, download the latest version here:
www.disc-tools.com/download/daemon

If an update is not yet available for your software, uninstall DAEMON Tools or similar software utilities and then delete sptd.sys from C:\\Windows\\System32\\Drivers and then restart the computer.

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Last Modified: Feb 20, 2012
  • Last Modified: Feb 20, 2012
  • Article: TA24909
  • Views:

    1191

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