Xsan: Client computer stops responding after moving item(s) to Trash

Issue or symptom

The Finder of an Xsan client may stop responding ("hang") indefinitely if an item residing on a StorNext filesystem is moved to the Trash. This alert may also appear:

"Preparing move to 'Trash'."

This can happen if you have enabled Trash Manager on your SNSM filesystem(s),

Products affected

• StorNext 3.0 and earlier
• Xsan (all versions)

Solution

Follow these steps to replace the .Trashes directory (which is used by the Finder) with a single file named ".Trashes". After following these steps, the client's Finder will immediately delete files instead of storing until Trash is emptied (similar to how Trash is deleted immediately from network-mounted volumes).

On the client computer:

1. Open Terminal
2. Execute these commands, each on a single line. Change [FilesystemName] to the name of your StorNext filesystem.

sudo rm -r /Volumes/[FilesystemName]/.Trashes

sudo touch /Volumes/[FilesystemName]/.Trashes

Additional information

Both the Finder and the StorNext Storage Manager (SNSM) Trash Manager manage trash handling.