Archived - Mac OS X 10.4: Repeatedly asked to insert Install DVD Disc 2 during installation

This article has been archived and is no longer updated by Apple.

Issue or symptom

When installing Mac OS X 10.4 with the Install DVDs that came with your computer, you might be asked to insert Disc 2 repeatedly. This can happen if the disc is unreadable.

Solution

Check Disc 2 for smudges, scratches, or debris. Wiping the disc clean with a soft, lint-free cloth may help.

If the issue persists, use another Disc 2. If another Disc 2 is not available, you can complete the installation of Mac OS X with just Disc 1; follow these steps:

  1. Hold your Mac's power button until it turns off.
  2. With Disc 1 in hand, press the power button and immediately insert it and hold the C key until you see the Apple logo. Your Mac should start from Disc 1.
  3. Once started from Disc 1, start the installation process again.
  4. When the "Easy Install on 'Macintosh HD'" window appears, click the Customize button. (If your destination volume is not named "Macintosh HD", a different name will appear.)
  5. Uncheck (deselect) the item "Bundled Software". You may need to click it twice to deselect it.
  6. Click the "Install" or "Upgrade" button to begin the installation. Disc 2, which contains additional bundled software, should not be needed for this installation. At the end of the installation you will have a functional Mac to use.

Note: Contact AppleCare Support about getting a replacement installation Disc 2. Once you have a a replacement Disc 2, you can use it to install the bundled software. You may need to perform an Archive & Install installation to install the bundled software from Disc 2.

Last Modified: Feb 20, 2012
  • Last Modified: Feb 20, 2012
  • Article: TA24615
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