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Archived - Mac OS X 10.4: Some Xerox printers may require newer PPDs

This article has been archived and is no longer updated by Apple.

Some Xerox printer models may be unable to print using the PPD (PostScript Printer Description) files included with a Mac OS X 10.4.0 Tiger installation. If your printer is affected, it may print out the following error message instead of the expected document:

    ERROR: undefined
    OFFENDING COMMAND: COMMENT
    STACK:

This issue can occur with these printers:

  • Xerox Document Centre 420
  • Xerox Document Centre 425
  • Xerox Document Centre 426
  • Xerox Document Centre 430
  • Xerox Document Centre 432
  • Xerox Document Centre 440
  • Xerox Document Centre 460
  • Xerox Document Centre 470
  • Xerox Document Centre 480
  • Xerox Document Centre 490
  • Xerox Document Centre 535
  • Xerox Document Centre 545
  • Xerox Document Centre 555
  • Xerox WorkCentre M165
  • Xerox WorkCentre M175
  • Xerox WorkCentre M35
  • Xerox WorkCentre M45
  • Xerox WorkCentre M55
  • Xerox WorkCentre Pro 165
  • Xerox WorkCentre Pro 175
  • Xerox WorkCentre Pro 32 Color
  • Xerox WorkCentre Pro 35
  • Xerox WorkCentre Pro 40 Color
  • Xerox WorkCentre Pro 45
  • Xerox WorkCentre Pro 55
  • Xerox WorkCentre Pro 65
  • Xerox WorkCentre Pro 75
  • Xerox WorkCentre Pro 90
  • Xerox WorkCentre Pro C2128
  • Xerox WorkCentre Pro C2636
  • Xerox WorkCentre Pro C3545

To resolve this issue, download and install the latest version of your printer's PPD file from the Xerox website. After installing the PPD, remove the printer and then add it again using either the Print & Fax pane in System Preferences or Printer Setup Utility. Follow the instructions included with the downloaded file to ensure that the PPD and any plugins that it needs are installed correctly.

Note that this issue and document don't apply to Macs with Mac OS X 10.4.2 or later preinstalled, or to Mac OS X 10.4.2 or later installation discs.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.

Last Modified: Feb 18, 2012
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  • Last Modified: Feb 18, 2012
  • Article: TA23158
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