Archived - Mac OS X: Can't access Help content, or content is blank or missing links
Mac OS X 10.0, Mac OS X 10.2, Mac OS X 10.3, iCal
Learn what to do if you can't get to information in Help, such as Finder or iCal 1.5 Help.
When you open Help, for example, you might see a blank page, or three links instead of four, but none of them work (you might expect to see these working links: What's New, Overview, Contents, Website).
Blank window in Mac OS X 10.4 or later
Download and install the Mac OS X 10.4.6 Update or later if you experience a blank window issue. You may also need to follow the steps described in the next section one time.
All versions of Mac OS X
Follow these steps:
- Quit Help Viewer if it is open.
- Click the Finder icon in the Dock.
- From the Go menu, choose Go to Folder.
- Type: ~/Library/Caches/
Tip: "~" means your Home, which you can also get to by going to the Users folder and opening your home folder.
- Click Go.
- Look for the "com.apple.helpui" folder.
- Rename that folder to something else, such as "old Help cache folder".
- Open Help Viewer.
You should be able to access the Help content now.
|107013||Mac OS X 10.2, 10.3: Mac Help Viewer unexpectedly quits|
Related Terms: window, doesn't, empty, broken link