Archived - Mac OS X 10.0: Mail Import From Outlook Express Requires "Microsoft User Data" Folder

If the Identities folder for Microsoft Outlook Express is not located within the Microsoft User Data folder, the import utility cannot automatically import your email.
This article has been archived and is no longer updated by Apple.
Symptom

The application Mail, included with Mac OS X, cannot locate email to import from Outlook Express.


Note: Versions of Outlook Express prior to 5 do not use the Microsoft User Data and Identities folder hierarchy. You may, for example, update from Outlook Express 4.5 to Outlook Express 5 to create a Microsoft User Data folder before importing email with Mail.

Solution

You may use one of the following solutions:
    1. Create a new folder named "Microsoft User Data," and place the Identities folder inside this folder.

    2. Click the Browse button on the second screen of the "Import mailboxes" utility to select the Identities folder containing the email you want to import.

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Last Modified: Feb 17, 2012
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