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Lion Mail: If attachments don’t open

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If attachments don’t open

There can be several reasons why you can’t open attachments you receive in messages.

  • If you don’t have the application required to open the attachment, ask the sender to send you the attachment in the format of an application that you do have, or as a PDF document. If you received a Microsoft Word document from a Windows computer and you don’t have Microsoft Word for Mac, try opening the file using TextEdit or Pages, or ask the sender to resend the document as a Rich Text Format (RTF) file.
  • If the attachment is a WINMAIL.DAT file, the sender is probably using an application that formats messages in Microsoft rich text. The attachment may contain the message content, or you can try displaying the message as plain text. To avoid getting the attachment in the future, ask the sender to format messages as plain text or HTML.
  • If the attachment is large, it may still be downloading. An icon indicates if it’s downloading. Wait a few minutes and then try again to view the attachment.
  • Save the document to your desktop and open it from there.
  • If you receive a file as an attachment but you expect to see it displayed within the text, check the file type. A PDF file that contains a single page appears within the body of the message. A multipage PDF document appears as an attachment. To switch between viewing a PDF with the message or as a thumbnail, select the file and then choose the appropriate command from the shortcut menu.
  • If you have installed Keynote, Apple’s presentation software, you can use it to open attachments with a .ppt extension (PowerPoint documents).
Last Modified: Oct 30, 2013
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  • Last Modified: Oct 30, 2013
  • Article: PH4906
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