Languages

OS X Mavericks: If you can’t find the computer you want to connect to

If you can’t find the computer you want to connect to

If a shared computer or server does not appear on the desktop, in the Finder sidebar, or in the Network browser, or if you can’t connect to it using the Connect to Server dialog, try these suggestions.

For help connecting to a shared computer or server, contact the person who owns the computer or your network administrator.

See if the computer or server is unavailable

  • The computer or server may have been shut down or restarted, or may have been disconnected from the network.

    Try reconnecting, or contact the person who administers the computer or server.

  • If the computer is using Bonjour or is a Windows (SMB/CIFS) server, make sure it’s on the same local network or subnetwork as your Mac.
    Note: If the computer is not on your local network or subnetwork, you can still connect to it by choosing Go > “Connect to Server” and typing its address in the “Connect to Server” dialog.
  • If a Windows (SMB/CIFS) server has the Internet Connection Firewall turned on, you may not be able to connect to it.

Make sure you are looking for the correct name

The name that appears in the Finder window may not be the same as the computer or server name.

If your network provides Domain Name System (DNS) services, you may see the DNS name for the computer or server. Depending on how DNS services are set up, you may see IP addresses, such as “dhcp192.168.10.12.” You may also see generic host names, such as “h2n1079p2.”

Check your network connection

Your Mac may be disconnected from the network.

  • To check your connection, open the Network pane of System Preferences. The indicator next to your type of network connection should be green.
  • If there is a problem with your network connection, use Network Diagnostics to troubleshoot.
    Note: To connect, the server or shared computer and your Mac must be on the same network.

Check Finder preferences

  1. Choose Finder > Preferences.
  2. Click General, then make sure the “Connected servers” checkbox is selected.
  3. Click Sidebar, then make sure the “Connected servers” checkbox is selected.
Last Modified: May 8, 2014
Helpful?
Yes
No
  • Last Modified: May 8, 2014
  • Article: PH13878
  • Views:

    14827
  • Rating:
    • 20.0

    (1 Responses)

Additional Product Support Information